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With our chatbots you can spend your time on the important things like deciding how your script reflects the experience you want your visitors to have, choosing the right visual style and tone for your brand, and choosing where to add chatbots and livestreams to match your Website chat. Once you make the decision installing the tool is as easy as clicking the copy button and adding the code to your website. Once live chat is running, simply assign your customer support staff to answer incoming questions. Logged-in staff will be notified as soon as a request is made so they can contact potential customers while they haven't resolved their issue yet. How to Use Live Chat to Generate Sales Your sales reps need to have a thoughtful strategy for what and how they communicate when interacting with prospects.

Live chat is no exception Make sure your team members are on the same page about what you want to get out of the communication before diving into the discussion, marketing live chat allows potential customers to proactively contact you. They are Email Marketing List already interested in your product and want to learn more, so focus on understanding their perspective and gathering information about them. There are two main benefits to engaging with prospects via live chat. It helps you determine how well your prospects match your ideal customers so that you can prioritize the best prospects and direct them to the right reps who have already demonstrated interest in your product.




Interested prospects Make a positive, human first impression Ensuring a positive experience even if the prospect isn't a good fit for your company means you'll already have an edge over the competition if their position changes in the future. With this in mind, work with your team to develop strategies to obtain data on potential customer purchases without compromising the quality of the information your team provides. What timescale should you aim for? Your goal should be to respond quickly to live chat requests, preferably within a minute. Although the fastest response time doesn’t necessarily equal a good customer experience. Organizations with the highest customer satisfaction levels had an average wait time of seconds, while companies with the lowest customer satisfaction levels had an average wait time of seconds.